WHAT IS PROCESS COSTING YOU (AND HOW TO FIX IT)
"To build an enduring great organization … you need disciplined people who engage in disciplined thought and take disciplined action to produce superior results.”
– Jim Collins
Jim Collins’s quote speaks volumes on how important process is to any business. It’s one of the biggest things holding leadership teams back isn’t bad people or weak strategy. It’s messy—or missing—processes.
If everyone on your team is doing things their own way, you’re already paying for it. In lost time. In missed profit. In unnecessary headaches.
I've seen it all the time over my 40 years working in entrepreneurial business. Teams chasing the right goals, but wasting energy on rework, breakdowns, and band-aids. Why? Because how things get done isn’t clear, consistent, or followed by all. And when that happens, everything gets harder than it needs to be.
Here’s what poor process costs you:
• Time: Your team keeps reinventing the wheel
• Profit: Rework and confusion eat margins
• People: Good people burn out fixing things they shouldn’t have to
• Customers: Inconsistency damages trust
• Growth: You can’t scale chaos
But here’s the good news—you don’t need a 100-page playbook to fix it. In EOS, we keep it simple:
1. Document the 20% of steps that drive 80% of your results
2. Keep it short and clear—bullet points, not novels
3. Train your team and inspect what you expect
That’s it. Clarity. Consistency. Accountability.
I’ve helped hundreds of leadership teams across the Western US get their core processes dialed in—from sales and onboarding to operations and finance. And I’ve seen the difference it makes. Less chaos. More confidence. Better results.
If you’re leading a team and feel like your wheels are spinning—or you’re doing way too much heavy lifting—let’s talk. I work with entrepreneurial leadership teams who are serious about getting unstuck and building businesses that run on clarity, not chaos.
No pitch. No pressure. Just a real conversation on an important topic. Give me a call or shoot me an email and we can talk about it!
“If you don’t have time to do it right, when will you have time to do it over?”
– John Wooden
To your success!